An ITIL-ready, automated and fully configurable service desk solution.
Invistech Service Desk includes a built in Knowledge Base which allows
our Service Desk staff to:
- Quickly find related known error data, resolutions and workarounds
- Convert tickets into Knowledge Base articles
- Provide end user accessible Knowledge Base search capabilities
The Invistech Service Desk Solution provides a comprehensive and flexible web-based helpdesk environment. Think of it as your Hub of Knowledge where your predefined IT processes flow through a central repository creating a fully automated service desk strategy.
The result –IT Services that are aligned with the needs of the business, improved service quality and increased return on investment.
