The use of call recording in both companies and call centers is becoming more and more essential to enhance the quality of telephone attention and customer service. Today, all kinds of organizations, from Call Centers to Mail Order companies, and from Financial Services providers to the Police Force, use Call Recording Solutions to fulfill a broad range of objectives including quality assurance, internal audit, training, supervision and security issues Recall ISDN is a cost effective plug & play solution designed to record all calls made via ISDN trunks (Basic or Primary rate interface).
Call recording
- Permanent recording of all calls made over ISDN lines
- Installation of the unit is quick and simple
- Recall ISDN for the basic rate interface may be easily upgraded to four or eight
channels. It may also be combined with the primary rate model (Recall E1) allowing management of all recordings from the same database
Management of the recordings
- Recordings are stored in .wav format in the server PC and managed by specifically
designed application software
- Call recordings may be searched for by date and time
- Call recordings may be searched for by extension, called number and caller’s number(from prefixes to complete numbers)
- Call recordings may be searched for by call type (inbound, outbound) and duration
- Recorded calls may be sent by e-mail
- Categories may be assigned to stored recordings
Quality / Internal audit: Call recording enables the improvement
of quality control in telephone attention and ultimately the
enhancement of the company’s image and customer satisfaction.
Training / Supervision: The use of call recording in staff training
significantly reduces the time required, and consequently the
costs involved.
Productivity: The very nature of call recording enables
improved resource control and increased agent productivity.
Security: Fraud, security applications, malicious calls ….
