- No idea how many calls your business missed and received yesterday?
- No idea how much business you lost?
- No idea how long customers have to wait before they’re actually answered?
- Ever missed that vital piece of information during a call and then wished the call was recorded?
- Your current Call Logger simply provides historic information, you want real-time statistics now
MyCalls to the rescue!
MyCalls Call Manager
A complete overview of call activity is presented at a glance
Improving business performance across the board
MyCalls Call Manager adds an extra dimension to call management and performance with an unparalleled range of user-friendly features. These help a business save money, win profitable new business and dramatically increase customer service levels. Managers enjoy a real-time overview of the telephony activity of their team – who’s on a call, who’s holding, who’s off hook and how many callers hang-up before their calls are answered.This bird’s eye view means individual and group productivity is easily monitored and managed and problems are dealt with straight away, e.g., calling back customers who abandoned calls, which retains customers and sales.
Alarms
MyCalls can be programmed to alert a manager when a particular set rule has been broken. For example, if a call has gone unanswered for over 30 seconds, or when abandoned calls exceed a set level. This leaves busy managers free to concentrate on their everyday tasks until an alert requires their attention and action. Similarly, call costs are reduced because alarms can be set to flag unauthorised calls, particularly to high cost premium rate numbers, international calls and to mobiles.
Reporting
MyCalls Call Manager has one of the most comprehensive report suites available. Reports can be scheduled or run as required to provide a wide range of detailed management information including call costs, response times, staff telephone performance, levels of customer service, and so on. The business value is enormous, for example sales and marketing can measure the response to telephone campaigns precisely, or technical managers plan appropriate staff levels to handle changing call volumes for product support.
KEY BENEFITS
• Protect Sales Revenues
- Abandoned calls are flagged and logged enabling rapid customer call-back.
• Manage by Exception
- User-definedsystem alarms alert managers to situations that require their
attention as do reports on all aspects of call performance.
• Reduce Call Costs
- Unauthorised calls, e.g., mobiles / premium rate numbers are highlighted.
• Accelerate ROI
- Productivity gains and cost savings lead to more profitable operation.
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