MyCalls Call Recorder
Simple, secure call recording
Call recording is used by an increasing number of organisations because of its value in resolving commercial disputes, in training and refining call-handling skills or, for some, because it is a legal requirement.
A recent change in FSA requirements means many companies are now obliged to record all client elated telephone calls. Thankfully, MyCalls Call Recorder is a highly cost effective solution which can record inbound and outbound calls. It is simple to set the rules and permissions required to enable different organisational levels of access to view and playback calls.
Easy access
Recorded calls are easy to locate, either from the daily call log or using a quick search facility that filters calls by, for example, number, extension, date, etc. Call playback controls are similar in format to many popular MP3 players and are operated from the PC desktop.
Security
Recorded calls are easy to export and e-mail as .mp3 or .wav files. These are encrypted to ensure they are tamper proof. Calls can be archived to disc or other storage devices and for added security they can only be replayed on MyCalls Call Recorder when they are recovered.
“Costly disputes can now
be solved instantly”
KEY BENEFITS
• Secure Access
- Recording, playback & storage are totally secure with rapid call identification.
• Improve Dispute Resolution
- An accurate record of disputed facts assists faster, amicable resolution saving time and money.
• More Effective Training
- Listening to and analysing what was actually said during a call cuts training times & improves performance.
